Consumer (dis)engagement coping profiles using online services in managing health‐related stressors

Online health services are a rapidly growing coping resource for consumers to draw on in managing health-related stressors. We apply (dis)engagement lens understand consumer coping, identify the distinct purposes of captured six scales, and develop an inventory (via multiple studies), measure positioning these scales. In final survey (N = 623), we assess extent which use online services, ways they as resources using 6-scale influence status efforts. demonstrate that engagement efforts with respect stressors largely directed toward direct management (e.g., active planning). also how combine through distinguishing three profiles based enactment perceived helpfulness scales current status. Our emphasize need progress conditions determiner Practitioners policymakers can this structured understanding strategically plan future service provision, although some caution is noted inequalities.